What payment methods can I use to fund my account?

In order to deposit into your account, you can choose Wire Transfer, Bitcoins, Visa, Skrill (Moneybookers), Neteller.

How do I deposit funds into my trading account?

In order to fund your account by bank wire transfer, you will need to obtain our bank details from the Client Area or request them by sending an email to customer support As soon as you make your deposit by bank transfer, you will have to provide us with a swift copy of your transaction. Funding your account with all the other payment methods is initiated directly via Client Area.

Which currencies can I use to deposit funds into my trading account?

You can deposit funds in any of the following currencies USD

What is the minimum deposit required to open a trading account?

The minimum deposit to open a trading Micro account is USD 5$ or equivalent. The minimum deposit to open ECN is USD 2,000.

How long does it take to have the deposit approved?

Its Instant deposit the fund same time to your MT4 account . In case of bank transfer, the deposit is affected by your bank and correspondent bank timings. We commit to credit the funds into your trading account within an hour after receiving the funds into our clients' bank accounts.

How can I withdraw the funds from my account?

To withdraw funds from your trading account please go to the Fund Transfers section, then choose Withdraw Funds , fill in the form and submit it. The funds must be withdrawn by the same method used for deposit.

Can I deposit via one method and withdraw via another?

No, you must withdraw funds by the same method you used for deposit.

Do you charge for deposits or withdraws?

Please note that we do not charge any commission neither for deposits nor withdrawals. Fees, however, do apply from the respective banks or payment processing companies.

Can I withdraw funds when I have open positions?

Yes, you can. You just need to be aware that when you submit a withdrawal request, your free margin must exceed the amount specified in the withdrawal instructions, including all payment charges. Free margin is calculated as Equity minus Necessary Margin (required to maintain an open position). If you do not have sufficient funds, then your request will be considered cancelled and you will need to resubmit a new withdrawal request.

How long does it take for the withdrawal to be processed?

All withdrawal requests are processed within the same working day of receipt, during our business hours (9:00 - 18:00 EET), but it will take 2-4 working days for the funds to reach your card/bank account.

Why have I not yet received my withdrawal, while the amount has been removed from my trading account?

The withdrawal amount has been sent to your requested source by us, so it now depends on your bank/credit card issuer on when the funds will be received. Please check with them.

Can I withdraw the bonus?

The Bonus is for trading purposes only and cannot be withdrawn. Profits from trading on live account with Crystal Fx Group may, however, be withdrawn anytime, but the bonus will be removed from the trading account.

I have two accounts, but I made a deposit in the wrong account. How can I transfer the funds to my other account?

If you wish to make an internal transfer between your own accounts, you will need to fill in the internal transfer form by logging in to the Client Area and choosing Account Fund Transfer.

When am I going to receive MT4 Live account details?

As soon as your account get approved , an email will be sent to you with MT4 account details.

How can I change the password on my MT4 account?

In order to change the password to your MT4 account, go to tools - options - server . By clicking the change button, you will have the possibility to write your new valid password, confirm it and save it. Then you can log out and log in with the new password you have just created.

I forgot my MT4 password. What should I do?

Login to your client area and select the account you had forgot the password and click on forgot password and email will be send to you with new password

MT4 indicates context busy when I try to place an order. What should I do?

Please restart the platform.

Can I trade micro lots with a deposit of over 10,000 USD?

For a deposit of 10,000 USD, the minimum trade size is 0.1 lot.

What are your trading hours?

You can trade with Crystal Fx Group 24 hours per day, starting at 00:00 on Monday and closing at 24:00 on Friday server time. Server time is GMT + 2 (GMT + 3 applies during daylight saving/summer time).

Do you support Trailing Stops and Expert Advisors?

Our platform supports Trailing Stops and Expert Advisors. The Trailing Stop or Expert Advisor are executed completely under your responsibility, as they depend directly on your client trading terminal.

I placed a pending order and it was deleted. Why?

Your pending order will be deleted from the system if the free margin (Equity - Used Margin) is not enough to cover the margin required for opening the specific order.

Why can I not trade currencies?

Go to the MT4 market watch, right click and select show all for them to be displayed - if not visible.

Why are the buy/sell symbols disabled when I try to place a trade?

Ensure that you are entering the correct minimum volume.

Why can I not trade micro lots (volume under 0.1 lots)?

Please note that for ECN account, the minimum trading volume is 0.1 lots. If you wish to trade micro-lots, then you need to transfer funds to STANDARD account that will have a balance of less than 2000 USD.

Why can I not trade a given future?

Please note that futures have expiration dates and trades cannot be opened after their Last Trading Date. Select the next contract in line for the particular future.

I had a trade in a future that was closed by itself without me closing it. Why is that?

Please note that positions in futures contracts that had not been closed till the Last Trading Date will be automatically closed at their last quoted price.

Why was the swap that I was charged too high on Wednesday?

Your swap was higher than normal, because it took into account the week-end days. On Wednesdays, the charge that applies is triple the regular swap.

The MT4 Demo/Live login shows invalid account/no connection. What do I do?

Please check if you are entering a correct account number and a correct password. Also, make sure you are choosing the correspondent server.

Do you have a dealing desk?

No, we do not have Dealing Desk. The order execution is fully automated, ensuring no requotes occur.

Why are the spreads higher after 11pm?

From 23:00 to 02:00 server time, all markets are closed and therefore the liquidity in the market is very low.

What are your SWAP charges?

Swap charges differ from one currency pair to another and are determined by the liquidity providers we are working with. Swap rates can be found on the MT4 trading platform by taking the following steps: log in to your MT4 platform -> right click inside the Market Watch -> choose symbols -> select the currency pair -> click properties -> view swap rates for both long and short positions.